41, Sistova Road, Balham, London, SW12 9QR Work Hours 0208 6736121


These days, we’re all aware of the importance of keeping our personal data safe and secure. In providing you dental care and treatment, we will ask for information about you and your health. Occasionally, we may also receive information from other providers who have been involved in providing your care. That’s why it’s important for us to let you know what type of information we collect, why we hold it and for how long, how we store it and how we use it.

Information we collect

  • Personal details such as your name, date of birth, NHS number, address, mobile or home number and email address
  • Information about your dental and general health
  • Treatment plans and consent
  • Notes of your conversations with you about your care, x-rays, clinical photographs and study models
  • Dates of your appointments
  • Details of any complains you have made and how these complain were dealt with
  • Correspondence relating to your health with other health professionals or institutions
  • Detail of the fees we have charged, the amounts you have paid and some payment details
  • NHS number and entitlement to healthcare treatment and exemption status (if applicable)

Why we hold your information and for how long

  • The information we hold is essential to provide you with safe and appropriate dental care and treatment that you need.
  • If we are providing care for you under NHS arrangements and to ensure the proper management and administration of the NHS
  • We will keep your details secure all the time you remain a patient of the practice and for 11 years or age 25 (whichever is the longer) after you were last seen

How we store it

  • Your information is held in the practice computer system and secure manual filling system
  • The information is only accessible to authorised personnel and protected by secure system

How we use it

  • We do not share your details with third parties without your consent.
  • We may need to disclose your information to provide proper dental care to your general medical practitioner, hospital or community dental services (referrals), other health professional caring for you, NHS payment authorities, The Inland Revenue, the Benefits Agency (if you are claiming exemption or remission from NHS charges), private dental schemes of which you are a member.
  • Disclosure will take place on a ‘need-to-know’ basis, so that only those individual/organisations who need to know to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only information that the recipient needs to know will be disclosed.