I'm lucky to have joined this practice before they stopped accepting NHS patients. Getting appointments is easy, you don't usually have to wait long. I've never struggled to get a same day emergency appointment when called for either.Wonderful dentists who take the time to ensure you are satisfied with all aspects of your treatment. Communication is brilliant and all the procedures I have had have been flawless.The dental nurse (I always have the same one, I'm sure there are more) is also wonderful. Puts you at ease and has great flow with the dentist.The reception staff are brilliant, I didn't realise great ones could make such a difference to the overall experience. Friendly, efficient and with an abundance of patience. I've witnessed them deftly handle some very rude people.There is sometimes a bit of a delay with appointment times, nothing drastic, quite rare and always explained and apologised for. Slight overzealous IT system does mean you can receive multiple txts & emails in the run up to an appointment. A minor inconvenience considering how top rate the surgery is as a whole.Visited in May 2018. Posted on 21 May 2018
41, Sistova Road, Balham, London, SW12 9QR Work Hours 0208 6736121
Feedback
In Sistova Road Dental Studio we take all comments, positive feedback and complaints very seriously. It helps us to see what we are doing right, how we can improve or what can we change.
We try to ensure that all our patients are pleased with their experience of our service. Unfortunately, sometimes things go wrong, or you might want to let us know we could do better. If you are not happy with our service for any reason, please let us know by writing to us on: office@sistovaroaddentalstudio.co.uk or calling us on: 0208 673 6121. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to customers’ concerns in a caring and sensitive way. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
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